Delivery & shipping policy

Shipping cost

Delivery is included in the price of every watch. There are no extra shipping fees at checkout.

Delivery options and times

Delivery time depends on the option you choose at the top of the website. Express delivery (South Africa) is 3 - 5 business days by Aramex courier from our own stock. Saver delivery (South Africa) is 20 - 60 business days, shipped directly from our supplier, which is why it costs less. United States orders are shipped from our supplier and take 15 - 30 business days.

South Africa — Express delivery (3 - 5 business days)

These watches are already in stock in our office. Once your payment clears we pack the watch and hand it to Aramex, and you receive a tracking number by email.

South Africa — Saver delivery (20 - 60 business days)

These watches are shipped directly to you from our overseas supplier. Because we do not hold the stock ourselves, the price is lower — but the wait is longer. Customs checks and busy periods can add extra time.

United States (15 - 30 business days)

United States orders are shipped directly from our supplier to your address. Tracking is emailed to you as soon as the parcel leaves the warehouse.

Orders are processed within 1 - 2 business days of payment being received. The delivery time above starts once the order has been processed.

Tracking

As soon as your order is dispatched we will email you the tracking details. If you have not received tracking within 5 business days, contact us at support.thegentlemans@gmail.com.

Delivery area

We deliver throughout South Africa. If you are outside South Africa, please contact us before ordering so we can confirm whether we can ship to you.

If we cannot deliver

If we cannot deliver your order for any reason, we will contact you and refund you in full.

Please make sure your delivery address and phone number are correct at checkout. If a parcel is returned to the supplier because the address was wrong or nobody was available to receive it, we will contact you to arrange a re-delivery.

Damaged or missing parcels

If your parcel arrives damaged, or does not arrive at all, contact us within 7 days of the expected delivery date and we will investigate and either replace the item or refund you in full.

Questions

Email support.thegentlemans@gmail.com or call 074 469 3467.