Refund & return policy

Return window

If you are not happy with your purchase, you may request a return within 7 days of receiving it. Requests made after 7 days cannot be accepted, unless the item is faulty.

Condition of returned items

To be accepted, the watch must be unworn, undamaged, and returned in its original packaging with all tags, links and accessories included. Watches that show signs of wear, scratching, or have been resized cannot be refunded.

How to start a return

1. Email support.thegentlemans@gmail.com with your order number and the reason for the return.
2. We will reply within 1 business day with the return address and instructions.
3. Send the watch back, well packaged, using a tracked delivery service.

Please do not send anything back before contacting us — returns sent without prior arrangement cannot be processed.

Return shipping costs

If the watch is faulty, damaged in transit, or we sent you the wrong item, we pay the return shipping. If you are returning simply because you changed your mind, the return shipping cost is yours.

Refunds

Once we receive and inspect the returned watch, we will let you know the outcome by email. Approved refunds are paid back to the original payment method within 10 business days. Your bank or card provider may take a few extra days to show the money in your account.

Faulty items

If your watch arrives faulty or damaged, contact us within 7 days of delivery with photos of the fault. We will repair, replace or refund the item in full, including delivery costs.

Wrong or incomplete delivery address

You are responsible for entering a correct and complete delivery address, including any unit number, estate name, farm name, gate code or security estate instructions. Before you pay, please check the address on the confirmation screen carefully.

A parcel that is delivered to the address you gave us counts as delivered. If that address turns out to be wrong, incomplete, or someone else signs for it, we cannot recover the parcel and we cannot refund the purchase price. We will always do our best to help you trace the parcel with the courier first, and if the parcel comes back to us we will arrange a redelivery or refund the item and charge only the delivery cost.

If you notice a mistake in your address, contact us immediately at support.thegentlemans@gmail.com — as long as the order has not been dispatched we will correct it free of charge.

Cancellations

You can cancel an order free of charge at any time before it has been dispatched. Once it has shipped, the return process above applies.

Non-returnable items

Gift cards and items marked as final sale cannot be returned or refunded, unless faulty.

Contact

Email support.thegentlemans@gmail.com or call 074 469 3467.