Privacy policy

Who we are

The Gentleman's Collection is a sole proprietorship based in South Africa. You can reach us at support.thegentlemans@gmail.com or 074 469 3467.

Information we collect

• Your name, email address, phone number and delivery address when you place an order.
• Your order history and the contents of your shopping bag.
• Your email address if you sign up for our newsletter.
• Basic technical information such as your browser type and pages visited, used only to keep the site working well.

We never see or store your full card details. Payments are handled entirely by our payment provider on their own secure systems.

Why we use your information

• To process, pack and deliver your order.
• To contact you about your order, a delivery delay, or a return.
• To send you marketing emails, but only if you signed up for them.
• To meet our legal and tax obligations.

Who we share it with

We only share what is necessary, with: our e-commerce platform, our payment provider, and the courier and supplier who ship your order. We never sell your personal information to anyone.

How long we keep it

We keep order records for as long as the law requires us to, and marketing contact details until you unsubscribe.

Cookies

Our website uses cookies to remember the items in your shopping bag and to understand how the site is used. You can block cookies in your browser settings, but parts of the site may then not work correctly.

Your rights

Under South Africa's Protection of Personal Information Act (POPIA) you may ask us to show you the personal information we hold about you, correct it, or delete it. Email support.thegentlemans@gmail.com and we will respond within a reasonable time.

Security

We take reasonable steps to protect your information against loss, misuse and unauthorised access. No online service can be perfectly secure, but we act quickly on any issue we find.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.